Shipping and Returns
Delivery region:
New Zealand wide. We can't deliver to PO boxes
Order processing:
We process and despatch all orders within 24 hours of receipt.
Stock:
Our products are made, stocked and dispatched from Northcote, Auckland.
Standard Shipping:
Free delivery for orders $100 and over. $8 for orders under $100. Delivery typically within 7 days.
Order Tracking:
A tracking number is automatically sent via email when we have booked the courier.
Order pick up:
Same day collection by arrangement. Contact us at alison@mattandtom.co.nz
View before buying:
Available at Auckland, Lower Hutt, Christchurch by arrangement. Contact us at alison@mattandtom.co.nz.
Returns:
If for any reason you are not completely satisfied with your purchase contact us within 7 days of delivery so we can arrange return freight and your refund.
Packaging:
We only use recyclable packaging for all our products. No plastics.
Other order placement methods:
We are happy to provide alternative payment methods including issuing an invoice, direct bank transfer, in person cash or card. To arrange contact us at alison@mattandtom.co.nz